Greater Flexibility: Austrian Airlines Improves Booking Platform
Austrian Airlines (AUA) has improved its booking platform to provide more flexibility when booking. The platform now allows customers to book flights from the entire route network of Austrian Airlines, Brussels Airlines, Lufthansa and SWISS. This new booking platform provides multiple new benefits to customers, including a broader selection of destinations, free 48-hour booking reservations, and more. Read about all the advantages the new platform has to offer.
Austrian Airlines Chief Sales Director Michael Trestl: "Customer needs have changed massively as a result of the pandemic. The desire for more flexibility in travel planning has become even more essential." / Picture: © Wikimedia Commons / Austrian Airlines from Austria [CC BY-SA 2.0 (https://creativecommons.org/licenses/by-sa/2.0)]
Austrian Airlines (AUA) has improved its booking platform to provide more flexibility when booking. To eliminate the customers’ need to go to multiple websites, the entire route network of Austrian Airlines, Brussels Airlines, Lufthansa, and SWISS can now be booked on the Austrian Airlines website. This improvement also offers customers a much broader selection of destinations to choose from.
“Our greatest goal is to offer our customers a unique travel experience with Austrian Airlines. That's why we design our digital touchpoints, such as our website, with maximum added value for our passengers,” explains Austrian Airlines Chief Sales Director Michael Trestl. “Customer needs have changed massively as a result of the pandemic. The desire for more flexibility in travel planning has become even more essential. We are responding to this proactively by offering new services on austrian.com such as ‘Secure Your Fare’ or additional online services for the entire travel chain.”
The platform improvement also provides customers with the option of reserving their flight booking for 48 hours. This new service is free if the booking is confirmed within 48 hours. Additionally, the airfare remains unchanged while the booking is reserved. If the booking is not completed, there is a small service fee.
In addition, customers can now change their already reserved seats online via “My Bookings” according to their desired specifications for any flight with Austrian Airlines, Brussels Airlines, Lufthansa, or SWISS.
Prior to the new booking platform, passengers could only pay by credit card if they wanted to add products and services such as an upgrade or insurance after completing their booking. Passengers can now choose from various payment options such as PayPal or “SOFORT Überweisung.”
Additionally, customers who choose to pay by credit card are now able to select the currency that they would like the transaction to be made in. The daily exchange rate is shown, and it is guaranteed for the payment. This feature eliminates additional fees that banks often charge for payments in foreign currencies.
The new booking platform also offers a new benefit regarding baggage. Customers can now book an additional piece of baggage online for every Austrian Airlines, Lufthansa, SWISS, or Brussels Airlines flight.