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Trend: Service Industry Drifts to CESEE

Published: July 30, 2013; 16:37 · (Vindobona)

Lower costs in the service sector in CESEE countries, particularly Romania, are compensated by higher expenditures in securing quality standards.

Trend: Service Industry Drifts to CESEE / Picture: © Vindobona.org

The Romanian market for support service is thriving. The costs are one of the main reasons more and more major companies are deciding to shift their service department to Eastern European countries. Unicredit, for instance, is already settled in Romania. Deutsche Bank could soon follow.

The growth rates of 10 to 15 percent show that the Romanian market for contact centers is…

This article includes a total of 209 words.

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